Looks like I've to say sorry to my own diary coz looks like I've been neglected 'her' for you my dear blog..maybe writing on the paper n0t proper for today's situations..
I'm having my bad day...everything is not in place.. all things I did seems not right at all .. what's more can I say..
To be honest, there are times I wanted to cry..but luckily I did managed to control my emotions.. (maybe I can keep it until I'm at home on my bed tonight.. :'(
Today, I've been scolded by an angry customer.. Even though, the mistakes was actually not coming from me..but as a customer service exec I've to face this customer.. Being scolded very loudly in-front public was one thing..another thing was..I've tried my best to calm down this uncle by trying to apologizing with a smile on my face..and I did said.. "Sir..From behalf of ____department, please accept our apology......... (I couldnt finish my sentence coz this customer interrupts) The WORST part was.. he said " I DON'T WANT UR SORRY!... I DON'T NEED UR SORRY!...bla..bla..bla..(keep mumbling all the same thing Again!) very loudly on my face.. I was trying my best to control my patience.. My blood running s0 fast on the vessel as I can feel my face become hot (and suppose to be red).. I'm trying to be nice and polite but seems not enough for this customer.. and I'm feeling humiliate at the same time.. (the problem is..this is very small issue like one of the department forgot to stamped on the document.. that's all..but this customer really pissed off like someone close to him already being killed!...)
This is not the only thing..besides this..there cases which really made me figure-out solutions by my own today..it made me wanted to cry..but I don't want other people to see it..so I keep it to myself..
But n0w..I do feel like crying until my eyes gone red....honestly..at this time..as I'm typing this..I'm crying ..but no sounds as I don't want my sister to figure it out.. only tears running on my face..
bye-bye...looks like I can't control my tears anymore..it's better for me to stop here as my eyes getting blurred to see these words ..
Gudnite..and God bless..